Why Work With Us?

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Here's what our satisfied customers are saying about us:

Mark Carmien worked with us not only to sell our condo, but to buy our future home. He was extremely patient in both processes and took the time to explain all details of buying and selling. He was always available to answer any questions, and more than willing to seek out ones he did not know. We felt that Mark was a vital piece of this very complicated process and could not have done it without him. We have recommended Mark to all of our family and friends in the area who are in the market to buy or sell as he is the best asset to have on your team when making these huge decisions. I would not hesitate to welcome Mark into your home as his knowledge, honesty, and integrity will put your mind at ease during this process.   – Barrett and Meg

Mark Carmien sold our condo and when we were ready after renting, he helped us buy our new home in May 2015. Mark knows his business - he was on top of everything all the time. He has a keen knowledge and understanding of the Valley. He took the time to get to know us and understand our needs, and became our keen advocate as seller and then buyer. He always made himself available to us with a short response time. We would never work with anyone else!    - Alan and Mary W.

Susan was a great agent - very knowledgeable and thorough, advocated for us through the whole process, and we especially helpful to us as first time home buyers. Would highly recommend to anyone in the market for buying a property, especially those new to the process!



I knew Susan Mayhew to be a person of integrity and dedication to her community. That mattered to me and my husband. Susan is extremely personable, professional and detail-oriented. She kept in close communication and worked hard to serve our needs. I would highly recommend her! 


Mark Carmien helped us buy our first place a few months ago, I am so glad we decided to go with him. He walked us through every step of the process and remained in close contact the whole time. When we went through the property with the selling agent, Mark knew more about the place than she did. I cannot recommend him enough!   - Michael D  & Scott L

We could not have imagined that we would find a real estate agent who would make the process of selling and buying our home so user friendly. I first met Susan (Mayhew) when we inquired about a property for someone else, and liked her so much that I decided if my wife liked her too, we would use her to look for our own house. She came to look at our house when we decided to sell, and MJ agreed we did not need to look for anyone else. We so appreciated that Susan gave advice, but did not in any way pressure us on any property. I have a low tolerance for "being sold", and I never got that feeling from her. She could not have been more patient, reliable, or easy to work with. The process in and of itself is so stressful, I cannot imagine doing it with someone who added to that stress. Susan took away tension and fear with her interactions with us. We actually miss seeing her now that we are done! 

I've worked with Julie Held both buying and selling a house. She's patient, professional and has a wealth of inside knowledge about the market and neighborhoods. Moreover, Julie makes what can be a stressful process easy and often fun. I never felt pushed to accept something I didn't like about a property, as I had felt in my work with previous agents. Julie stayed positive as we moved on to the next property. And on the selling side, Julie handled everything smoothly and efficiently, from the open house for agents to the detail work of meeting the buyers requests for fixes and finding people to help up pack up and move. I wouldn't think of making a move ( property-wise) without her!!!


Julie Held did an outstanding job in helping us sell our house in a challenging real estate market. From providing guidance on how to prepare the property for sale, to marketing the house on the internet, in local media and through an open house, she knew just what to do. Her extensive experience and local knowledge were real strengths. She was always accessible when we had questions and was excellent in communicating with us over the course of the showings, offers and closing. Her personality was very pleasant and professional. I would not hesitate to recommend Julie Held to anyone selling a home in the Northampton area.
Julie Held is absolutely fantastic at what she does. I had a house in mind I wanted to buy, looked over reviews on Zillow, and decided to go with Julie Held. She was very responsive in my request and stayed in touch with me closely every step of the way. From the very beginning she outlined the process needed for me to buy the house. At each step she reminded me of what I needed to do in order to avoid any problems. 

She is very friendly and knows the area well. She has great references and everyone she works with spoke very highly of her. She recommended several local businesses, banks, lawyers, etc that we were able to review and use throughout the process. We took every one of her recommendations without any hiccups or regrets. She was in contact with the mortgage lender and lawyer with updates that enabled everyone involved to remain on the same page.

I recommend Julie Held without exception. She is the ultimate professional. She is nonjudgmental, understands how to relate to people, and makes you feel at home with the process of buying your home.
Julie Held was on our side throughout our transaction to purchase our first home. We were very impressed with knowledge and professionalism. Here are some of the highlights: - Quick to respond and easy to reach throughout a variety of communication mediums. - Very detailed knowledge of homes in our price range (250-350k) in our area; and what a given house should be worth. - A good listener. - Great negotiator. Helped craft an offer that was beat out competing offers and also got more concessions from the seller during post-inspection negotiations. - Well-versed in the details of the transaction and a good guide for us. - Willing to come open the house repeatedly to allow contractors in to do estimates. - Took our interests and concerns to heart and made the overall process simpler and more pleasant.

My wife and I highly recommend her!
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