Testimonials

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Here's what our satisfied customers are saying about us:

Julie Held is absolutely fantastic at what she does. I had a house in mind I wanted to buy, looked over reviews on Zillow, and decided to go with Julie Held. She was very responsive in my request and stayed in touch with me closely every step of the way. From the very beginning she outlined the process needed for me to buy the house. At each step she reminded me of what I needed to do in order to avoid any problems. 

She is very friendly and knows the area well. She has great references and everyone she works with spoke very highly of her. She recommended several local businesses, banks, lawyers, etc that we were able to review and use throughout the process. We took every one of her recommendations without any hiccups or regrets. She was in contact with the mortgage lender and lawyer with updates that enabled everyone involved to remain on the same page.

I recommend Julie Held without exception. She is the ultimate professional. She is nonjudgmental, understands how to relate to people, and makes you feel at home with the process of buying your home.
Julie Held was on our side throughout our transaction to purchase our first home. We were very impressed with knowledge and professionalism. Here are some of the highlights: - Quick to respond and easy to reach throughout a variety of communication mediums. - Very detailed knowledge of homes in our price range (250-350k) in our area; and what a given house should be worth. - A good listener. - Great negotiator. Helped craft an offer that was beat out competing offers and also got more concessions from the seller during post-inspection negotiations. - Well-versed in the details of the transaction and a good guide for us. - Willing to come open the house repeatedly to allow contractors in to do estimates. - Took our interests and concerns to heart and made the overall process simpler and more pleasant.

My wife and I highly recommend her!
Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!
Julie Held was great to work with. She is extremely patient and knowledgeable about the area. She was always in contact with us to let us know about any properties that met the criteria we were looking for, and it was always easy to set up appointments to view houses or to meet with Julie to discuss anything that we needed to. We were never pressured to settle on something and we kept searching until we were 100%satisfied with the house. It was truly a pleasure working with Julie Held, and she would be our first choice if we had to do it all over again.

When we bought our first home, our starter home some would call it, back in 2005, we went with someone we knew through friends as our realtor.  Katie Lyons helped us find a fixer-upper duplex in Easthampton that was perfect for us at the time.  The home needed work, but it had solid bones, was in a good location, and the price was right.  We were beginners at this whole homebuying game, and she walked us through every step with confidence, explaining to us the process as we went along.  We couldn't have been happier with how she helped us find and purchase our home, and we went from aquaintances to friends.  Fast forward seven years, and two children (plus one on the way), we had outgrown our home in Easthampton.  We knew we wanted to be somewhere more rural, we just weren't sure exactly where.  Once we made up our mind to move, we didn't hesitate to call Katie again. On a whirlwind tour of the valley, Katie showed us over ten houses in five days from Hatfield to Williamsburg to Southampton.  The fifth day she showed us the home we now live in and love in Southampton.  We cannot speak highly enough about Katie's professionalism, promptness, and attention to detail.  Plus, she makes the homebuying process fun, which is really what it should be.

 

 
 
 
We had the pleasure of having Katie Lyons as our realtor to sell our house and purchase a new one. This was our first time using a realtor and we were so happy we chose Katie! She was friendly, thorough, and professional. The selling of our house was easy as she took care of everything! She was very patient with us while we searched numerous properties before we found "the one". We ran into quite a few obstacles while trying to purchase our new home and Katie handled everything as quickly as possible; no matter what came up she had a solution for it!! She truly bent over backwards to make sure we got what we wanted or needed. We have highly recommended Katie to many people who are trying to buy/sell and will continue to do so as she is just the best!!
Ater talking with two other realtors who were not helpful in terms of understanding what I was looking for, I was fortunate to come in contact with Kate Iles. She was a breath of fresh air, spent considerable time listening to me and worked with me, first by telephone and email and later in person, in finding a condo that was perfect for my needs. She went way beyond what one might expect, and was most helpful in helping me to relocate from the midwest to South Hadley, MA. I highly recommend her.
Kate Iles helped us buy the house and four years later helped us sell the house. Her knowledge on the local market and also what buyers were looking for was extremely helpful. Kate was able to book many showings on our house and when the right buyer came about negotiated in our best interest. In the end we got exactly what we were hoping for for price and the timeline of events that followed were smooth. Kate was also responsive to our many questions thorughout the process and also kept us well informed about what was happening. We would highly recommend working with Kate Iles!
Julie Starr was instrumental in both the sale of our home and the subsequent purchase of our next home. She was responsive and took the time we needed--I never felt rushed or alone in the process. I would not hesitate to recommend Julie Starr.
We were very impressed with Julie Starr's professionalism and follow through during every step of the process. There were several challenging circumstances related to our deal and Julie was able to provide useful advise and work amicably with all the parties involved. We highly recommend Julie and would work with her again in the future.
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