Why Work With Us?

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Here's what our satisfied customers are saying about us:

Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!
Julie Held was great to work with. She is extremely patient and knowledgeable about the area. She was always in contact with us to let us know about any properties that met the criteria we were looking for, and it was always easy to set up appointments to view houses or to meet with Julie to discuss anything that we needed to. We were never pressured to settle on something and we kept searching until we were 100%satisfied with the house. It was truly a pleasure working with Julie Held, and she would be our first choice if we had to do it all over again.

When we bought our first home, our starter home some would call it, back in 2005, we went with someone we knew through friends as our realtor.  Katie Lyons helped us find a fixer-upper duplex in Easthampton that was perfect for us at the time.  The home needed work, but it had solid bones, was in a good location, and the price was right.  We were beginners at this whole homebuying game, and she walked us through every step with confidence, explaining to us the process as we went along.  We couldn't have been happier with how she helped us find and purchase our home, and we went from aquaintances to friends.  Fast forward seven years, and two children (plus one on the way), we had outgrown our home in Easthampton.  We knew we wanted to be somewhere more rural, we just weren't sure exactly where.  Once we made up our mind to move, we didn't hesitate to call Katie again. On a whirlwind tour of the valley, Katie showed us over ten houses in five days from Hatfield to Williamsburg to Southampton.  The fifth day she showed us the home we now live in and love in Southampton.  We cannot speak highly enough about Katie's professionalism, promptness, and attention to detail.  Plus, she makes the homebuying process fun, which is really what it should be.


We had the pleasure of having Katie Lyons as our realtor to sell our house and purchase a new one. This was our first time using a realtor and we were so happy we chose Katie! She was friendly, thorough, and professional. The selling of our house was easy as she took care of everything! She was very patient with us while we searched numerous properties before we found "the one". We ran into quite a few obstacles while trying to purchase our new home and Katie handled everything as quickly as possible; no matter what came up she had a solution for it!! She truly bent over backwards to make sure we got what we wanted or needed. We have highly recommended Katie to many people who are trying to buy/sell and will continue to do so as she is just the best!!
Ater talking with two other realtors who were not helpful in terms of understanding what I was looking for, I was fortunate to come in contact with Kate Iles. She was a breath of fresh air, spent considerable time listening to me and worked with me, first by telephone and email and later in person, in finding a condo that was perfect for my needs. She went way beyond what one might expect, and was most helpful in helping me to relocate from the midwest to South Hadley, MA. I highly recommend her.
Kate Iles helped us buy the house and four years later helped us sell the house. Her knowledge on the local market and also what buyers were looking for was extremely helpful. Kate was able to book many showings on our house and when the right buyer came about negotiated in our best interest. In the end we got exactly what we were hoping for for price and the timeline of events that followed were smooth. Kate was also responsive to our many questions thorughout the process and also kept us well informed about what was happening. We would highly recommend working with Kate Iles!
Julie Starr was instrumental in both the sale of our home and the subsequent purchase of our next home. She was responsive and took the time we needed--I never felt rushed or alone in the process. I would not hesitate to recommend Julie Starr.
We were very impressed with Julie Starr's professionalism and follow through during every step of the process. There were several challenging circumstances related to our deal and Julie was able to provide useful advise and work amicably with all the parties involved. We highly recommend Julie and would work with her again in the future.
Aside from being a pleasure to be in the company of, Julie Starr has been a real advocate for my interests, responsive to every nuance and detail of the purchase process with an intent toward making the transaction as smooth, complete and trouble free as possible. Recommendation: Top.

When my husband and I started thinking about relocating from Brooklyn, NY to the Pioneer Valley, we decided to make an exploratory mission to Northampton. We wanted to spend a day with a local realtor there to get a sense of the area and what kind of properties might be available in our price range. We spoke to a couple realtors by phone and decided to go with Julie Starr over the others based on her personality (very easy to talk to- I felt like she "got it") and her expertise with our particular situation (moving from a dense urban area to a small town). The enormity of such a transition cannot be underestimated, and having made the same transition herself several years ago, Julie was able to provide us with valuable insights we knew another realtor would not be able to provide.

Although we told Julie we would not be buying a property for at least two years, she was happy to spend an entire afternoon with us looking at houses. I felt she got a real sense of our taste and planned our short time there accordingly, making excellent recommendations for which properties to see and which ones to leave for another day. Aside from looking at properties, she drove us around describing the different parts of town, etc.

We both fell in love with the town almost immediately and lo and behold(!) ended up seeing a house that we loved so much we could not possibly pass it up! But our newly hatched plan -to buy the house before selling our old one- would only work if we were able to get a second mortgage. When the bank we had chosen to work with failed to come through we thought for sure we had lost our chance. But Julie was able to connect us to a WONDERFUL mortgage broker at a local bank who enabled us to obtain a mortgage and buy the house! Julie also helped us find an excellent local lawyer to handle the negotiations. My husband and I were both shocked at how easy the entire process was, and I believe Julie played a big role to that effect.

Julie provided excellent support throughout the entire process of buying the house of our dreams in which to raise our two young sons. She has excellent knowledge about all the different neighborhoods, knows all the local businesses and other important little tidbits about the area. She also seems to know a lot of people in the area which made us feel like if we ever needed anything, Julie would be able to help us find the right person or business.

One thing in particular I appreciated about our experience with Julie was her honesty. I never once felt like she was trying to sell us something we didn't want, or cover anything up (none of the typical "salesman" type stuff). She was honest about what she felt might be a property's shortcomings, and very helpful when discussing the pros and cons of any particular property or neighborhood. Also, the fact that she was so incredibly willing and helpful -even when we believed we were not going to buy at that time- speaks volumes.

I would not hesitate to work with Julie Starr again and give her my highest recommendation. She provided us with an incredible "introduction" to the Northampton area and is, I believe, characteristic of the wonderful "vibe" that pervades this beautiful town.

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