Testimonials

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Here's what our satisfied customers are saying about us:

We had the pleasure of having Katie Lyons as our realtor to sell our house and purchase a new one. This was our first time using a realtor and we were so happy we chose Katie! She was friendly, thorough, and professional. The selling of our house was easy as she took care of everything! She was very patient with us while we searched numerous properties before we found "the one". We ran into quite a few obstacles while trying to purchase our new home and Katie handled everything as quickly as possible; no matter what came up she had a solution for it!! She truly bent over backwards to make sure we got what we wanted or needed. We have highly recommended Katie to many people who are trying to buy/sell and will continue to do so as she is just the best!!

I am a first-time homebuyer and Shelly helped me find my perfect home! She was there for me every single step of the way, and was knowledgable and experienced to answer all of my questions and clarify my confusions (and there were a lot of them!). I would recommend Shelly's expertise and enjoyable company to anyone who wants a positive experience in real estate!!!

 

 

Julie Starr was instrumental in both the sale of our home and the subsequent purchase of our next home. She was responsive and took the time we needed--I never felt rushed or alone in the process. I would not hesitate to recommend Julie Starr.

I knew Susan Mayhew to be a person of integrity and dedication to her community. That mattered to me and my husband. Susan is extremely personable, professional and detail-oriented. She kept in close communication and worked hard to serve our needs. I would highly recommend her! 

 

Mark is one of the most highly skilled realtors I have worked with, and you see it with his advocacy skills, promptness, knowledge of the property and communication skills. He helped sell my 1860 house in Northampton, and did a lot of work helping and advising me to get it 'show ready.' He even took out his chain saw to take down a tree limb and cut back several shrubs. Often, he would sweep before potential buyers came to visit. He was available for every showing, and answering their questions. Mark hosted several open houses, and brought flowers. It's these qualities that you want in a realtor, who see beyond the commission and really care about the property and the interests of their clients. High marks for Mark.

We could not have imagined that we would find a real estate agent who would make the process of selling and buying our home so user friendly. I first met Susan (Mayhew) when we inquired about a property for someone else, and liked her so much that I decided if my wife liked her too, we would use her to look for our own house. She came to look at our house when we decided to sell, and MJ agreed we did not need to look for anyone else. We so appreciated that Susan gave advice, but did not in any way pressure us on any property. I have a low tolerance for "being sold", and I never got that feeling from her. She could not have been more patient, reliable, or easy to work with. The process in and of itself is so stressful, I cannot imagine doing it with someone who added to that stress. Susan took away tension and fear with her interactions with us. We actually miss seeing her now that we are done! 

 
 

 

Shelly has the ‘wow’ factor! I have never felt so comfortable, confident and pleased working with a realtor. She held my hand every step of the way. When I needed an estimate or work done she had a vast network of talented and reliable trades people to call on. If I was unavailable to be present for something, she was there and gave me a full report afterwards. Not only did she find me my dream home but she sold my old house for way more than I had hoped. All of my neighbors asked me for her information after seeing the incredible work she did staging and advertising my home for sale. Working with Shelly was like working with an old friend. She has become like family through this process and I refer anyone I know looking or selling to her. Thank you Shelly!!!

 

 

I purchased a home that Mark listed in 2012, and the process could not have been easier. (Later I learned how much work he had done to prep the house, and was even more impressed.) In 2019, I listed and successfully sold a house with Mark as the selling realtor. It was a challenging setup for several reasons, and he was patient, helpful, and supportive throughout. I particularly appreciated his flexibility when conditions changed, and his practice of remaining in regular contact, even when progress was slow

Shelly is a very competent and thorough real estate agent. She is very professional. She helped with every detail regarding the purchase of our home and did a wonderful job. She is very conscientious and made sure that every detail was tended to. We highly recommend Shelly Hardy for your next Real Estate purchase.

Julie Held did an outstanding job in helping us sell our house in a challenging real estate market. From providing guidance on how to prepare the property for sale, to marketing the house on the internet, in local media and through an open house, she knew just what to do. Her extensive experience and local knowledge were real strengths. She was always accessible when we had questions and was excellent in communicating with us over the course of the showings, offers and closing. Her personality was very pleasant and professional. I would not hesitate to recommend Julie Held to anyone selling a home in the Northampton area.
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